osp

Secret Cleo! (and ooooone more billing update)

Published: June 25th 2025, 2:26:20 pm

We rolled up a rug yesterday while cleaning the house, Cleo decided to go surfing on it.

Very quick billing update – TLDR: ~170 patrons have monthly price caps which incorrectly carried over through the billing migration. Those caps will be manually removed in a month, so please adjust accordingly.

THE SITCH:
Patreon has been very helpful in sorting out the technical glitches from the billing migration earlier this spring. Genuine credit to them, they've been extremely nice about it.
Right now, everyone in the AASS-tier-tier and Achilles' Blanket Fort should be at the correct prices, but we realized a handful of people in the Five Man Band and Trickster Deities are paying incorrect prices.
After some detective work (asking the nice people at patreon) we learned that some patrons' price-caps stayed in place after the billing change, which was a glitch. So ~150 people in Five Man Band are paying $5 per month (their cap) instead of the tier's $10 price, and ~18 people in Trickster Deities are paying $25 (their cap) instead of the tier's $50 price.

We encourage everyone to set responsible limits and put your own financial well-being first – always have, always will.
The benefit of the monthly billing now is that your expense will always be the same, so the price cap doesn't have a purpose anymore. It's also a smidge unfair to the patrons paying the same amount of money to be in a lower tier.

THE FIX:
We asked Patreon if they could cleanly bump patrons with price caps down a tier, so their tier matches their price, but their webcode doesn't allow it. Instead, Patreon will be removing those price caps in a month's time. Everyone affected will hear directly from Patreon letting them know this change is on the way.
If you want to remain in your current tier: you don't need to do a thing. The price cap will be removed in a month, and you'll enjoy the same tier benefits you currently have.
If you want to continue paying your current price-capped Price: you can personally adjust your tier level at any time. Say you're in Five Man Band ($10) but your price cap was $5, you can switch to the AASS-Tier-Tier which costs $5 and you'll keep paying the same amount.

We hope this all makes sense. This should be the veeeery last hiccup to sort out.
Thanks as always for your patience and understanding with this billing process. For all the work it's taken, we're really happy with the state of our Patreon page post-changeover, and we hope that you are as well.
-Blue